Q: How ‘environmentally safe’ are your cleaning solutions?

A: When possible we use a solution derived from renewable sources (plant based) which are proven to be safe to the environment and more importantly the ‘micro-environment’ you live in … your home!  It is odourless, colourless and is so safe it is used as a hand and body cleanser.   In addition it also helps prevent the spread of viruses in the home like the Norovirus (commonly know as the winter vomiting and sickness bug … It is estimated it affects between 600,000 and 1 million people in the UK every year – www.nhsdirect.nhs.uk).

Q: Environmentally friendly and safe alternatives are always more expensive than normal services, is this one too?

A: No, whilst the products that our cleaners use are more expensive than standard chemicals, this is NOT reflected in what you pay. Your rates are set by professional carpet & upholstery cleaning rates for the area.

Q: Will the service be as effective as one using detergents and solvents?

A: Absolutely, your carpets will be left exceptionally clean and safe for all those who come into contact with them.

Q: What type of method do you use to clean carpets?

A: We use a number of methods depending on the type of carpet or fabric and the amount of soiling … however 'water extraction' is our preferred method. Whereby our machines apply water spray directly onto your carpet, upholstery or mattress and extract the solution simultaneously. Our network continuously is trained to the highest standards and latest techniques.

Q: Will ‘wet cleaning’ my carpets damage them?

A: That may have been true once or with older machines but with our specially built systems, water extraction is by far the best method of getting a deep cleaning, and most of today’s carpets were designed to be wet cleaned. If we are in any way concerned that your carpet is manufactured as such that wet cleaning may damage it, we will explain this to you and a decision to carry on will be entirely yours.

Q: Will my carpets or upholstery look like new after the cleaning is finished?

A: The effectiveness of the cleaning will naturally depend on the condition of the carpet before the clean. Despite what you may have been told by other carpet cleaning firms, complete stain removal may only be possible by using extremely severe chemicals and solvents which may be extremely harmful to your indoor air quality and your health. However, your carpet will look great, feel great, be exceptionally clean and free from allergens and contribute positively rather than negatively to your quality of life indoors.